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Find answers for buying from China, warehouse parcels, QC photos, consolidation, payment and shipping. Support hours follow UTC+8 09:00 - 18:00.

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Start with the most common questions

How to submit product links, confirm options, pay for products and wait for seller delivery.

Understand parcel arrival, QC photos, storage time, consolidation and repacking.

Check how route, weight, size and item type affect final international shipping cost.

FAQ

Can DoesBuy purchase from 1688, Taobao and Tmall?

Yes. You can submit product links and DoesBuy can help confirm product options, seller information and purchasing details.

Are QC photos included before shipping?

QC photos are used to help customers review received goods before deciding whether to consolidate, return, exchange or ship.

How long can parcels stay in the warehouse?

DoesBuy currently presents a 180-day free storage window. Confirm current storage policy with support if your order needs a longer hold.

Can all items be shipped internationally?

No. Some goods are restricted or route-dependent. Sensitive, oversized, overweight or prohibited items should be confirmed before shipping.

How can I find more help articles?

Use the search box above for topics such as payment, shipping or tracking. If you still need help, contact support with your order or parcel details.

Send your product link, order number or parcel details so support can review the question more accurately.